Support
How to get help with Copterware software.
Contact your partner first
Every Copterware license is sold through an authorized partner who provides first-line support: installation, activation, training, and troubleshooting. Your partner's contact details are on your invoice and on our Where to buy page.
Frequently asked questions
Can I buy directly from Copterware?
No. All sales, licensing, and payments are handled offline by the authorized partner in your country. This ensures you receive local support and correct regional pricing.
There is no partner in my country. What should I do?
Contact us and we will arrange purchasing through the nearest regional partner.
Which drones are supported?
Each product page lists drone compatibility (for example DJI, PX4, ArduPilot) and supported platforms. If your aircraft is not listed, ask your partner — many integrations are available on request.
How do I move my license to a new computer?
Deactivate the license in the application on the old machine, then activate it on the new one. If the old machine is unavailable, your partner can reset the activation.
Where is the documentation?
Each product page links to its documentation. Release notes are listed under "Release history" on the same page.
Still need help?
If your partner cannot resolve an issue, they will escalate it to Copterware engineering. You can also send us a message directly.